Types of scams. The most well-known scams that you may come across include: Dating and romance: The scammer creates a fake profile to lure you into a relationship, then asks you for money or to invest in something.; Investment scams: The scammer gets money from you for a fake investment opportunity.; Buying or selling: The scammer creates fake online stores or classified ads to sell you a ...

How warranties and consumer rights are connected Consumer guarantees are automatic and can't be negotiated away. Consumers have basic rights, known as consumer guarantees, when buying products and services.These rights are under the Australian Consumer Law.

Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23

Small claims courts and tribunals. Each state has a small claims court or tribunal that hears cases about consumer issues. You may be entitled to take your complaint to your local state and territory small claims tribunal.

On 12 November 2024, Australia Post provided the ACCC with a public draft price notification proposing to increase the price of reserved ordinary letters delivered at the regular timetable by 13% from mid-2025.

Penalty amount. For some breaches, the calculation of the maximum monetary amount of a penalty is determined by reference to ‘penalty units’. The value of a penalty unit is prescribed by the Crimes Act 1914.. On 7 November 2024, the value …

Our phone operating hours are currently Monday to Friday 11 am to 3 pm AEST/AEDT, closed national public holidays.You can continue to make reports and enquiries through our online forms. Consumers. You can report a consumer issue or make an enquiry using our online form.; Phone 1300 302 502.; Businesses

iv Voluntary and extended warranties 17 Voluntary warranties 17 Extended warranties 19 Other issues 22 Second-hand goods 22 Goods bought at auction 22 Goods bought online or overseas 23 Advice for consumers 24 If something goes wrong – checklists 24 Resolving problems with businesses 26 Putting your complaint in writing 27 Other action you can take 29 ...

Memberships. Some individuals and businesses are members of professional, industry or trade associations. This is usually voluntary. If the individual or business claims to have any memberships, you can contact the relevant association to check the claim is true.

Help us spot issues affecting Australians by making a report. Use this form to report a business that may be doing the wrong thing under the Competition and Consumer Act 2010.