However, these positive reports came with much credit due to tech support and remote service support. Under previous circumstances, pre-Covid-19, when a company ran into a technical issue, they ...

In our swift world, prompt customer support responses can transform the client experience. By handling several inquiries at once via AI chatbots and NLP, you can eliminate frustrating waits.

Technical support can often be provided via telephone or email; technical service usually requires travel to the customer’s site. Career Paths From entry-level technical support positions, many ...

Cloud-based remote support tools, such as the ones we’ll look at here, can help tech support teams get to the bottom of issues and provide better service to employees with less disruption.

Before you make that $50 support call, though, try your hand at homebrew tech support. We spoke to some of the best support reps in the business about the most common problems they fix—and how ...

BUSINESS Technical support outsourcing India: Navigating the future with cutting-edge tech November 3, 2023, 12:16 AM IST Ralf Ellspermann in Voices, Business, TOI Facebook Twitter Linkedin Email ...

While customer support has been considered a top use case for generative AI ever since OpenAI’s ChatGPT chatbot debuted in 2022, it is also fraught with risks, said Sanketh Balakrishna, an ...

Red Hat may no longer support old-style CentOS Linux, but other groups have forked CentOS and now they're offering technical support. This now includes CIQ offering support services for Rocky Linux.