Kyndryl and Microsoft have discovered that although 84 per cent of organisations consider sustainability goals to be of high ...

Lucinity, a provider of financial crime prevention technology, has secured a new partnership with a global financial services ...

Inventory management remains a critical challenge in today’s fast-paced retail environment, significantly impacting store ...

Perry Homes prides itself on the premium home buying experience it delivers to customers and pursues excellence in all its endeavours, including its digital transformation project. As part of a ...

There are several key differences between using traditional and generative artificial intelligence in the financial services ...

Women in technology need to lean into the power of networking and having advocates in the workplace to support career growth, ...

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, ...

Cognizant’s Guru Sahajpal explains how businesses are adopting alternate payment methods to boost customer loyalty and ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...