The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

In today’s increasingly competitive and digitalized world, telcos strive to remain relevant, but various challenges abound.

AI agents have the ability to set goals, create tasks, complete these tasks, reprioritise tasks, and make decisions to ...

A joint-submission from Nokia, in response to RCR's request for industry soothsayers to step forward, and tell us about the ...

Poorly placed towers can lead to a cascade of issues, from network inefficiencies and customer dissatisfaction to financial ...

The direct-to-cellular, or D2C texting service is available on four smartphones intially and is free of charge for eligible ...

This year's $895 billion defense authorization bill or NDAA, includes full funding for the rip and replace program for ...

What should factor in when it comes to how telecom defines sustainability? A discussion on motivations, practical ...

Wi-Fi and 5G convergence represents a significant shift in how wireless networks operate, blending both technologies' ...

Industrial intelligence from AI requires networks and applications to be designed differently; it is time to for the industry ...

As we march toward 2030, the relentless demand for wireless data is reshaping the landscape of connectivity. Meeting this ...

In today’s dynamic business landscape, it’s essential to provide exceptional customer experiences (CX) efficiently while ...