Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face ...

Frustrated shoppers are pulling back from e-commerce as AI bots beat humans to checkout and flood sites with scams.

Agentic, intent-based commerce is beginning to bypass search and browsing altogether, introducing a new competitive challenge ...

More than four out of five consumers agree that high-value content — detailed descriptions, multiple images and videos, and customer reviews — is more important to them when they’re making a ...

Picture this: It’s Black Friday 2027, and retail’s biggest “customer” isn’t a soccer mom hunting for deals or a Gen-Z trendsetter. It’s an AI agent representing 50,000 households, armed with ...

Shoppers will be looking for year-end deals like they always do as the holidays approach, but more of them will be using artificial intelligence to do it, according to a report released Monday by the ...

Younger consumers aren’t just changing how they shop — they’re rewriting the rules of customer service. When a charge looks wrong, they don’t call, email, or wait on hold. They open a banking app, ...

As more consumers tap into artificial intelligence to enhance their online shopping experiences, new risks are being created for e-commerce merchants. To address those risks, a pair of e-commerce ...

Many consumers may feel overwhelmed by their subscriptions, but that doesn’t seem to be stopping the practice from growing. According to a report released Monday by London-based Juniper Research, the ...

As retailers continue to explore how artificial intelligence (AI) can improve their business, agentic AI represents a seismic shift. Agentic AI is autonomous intelligence that can learn and act ...

In social commerce, attention is currency, and deals are the magnet that attracts and keeps customers. With shoppers ready to bounce after a couple of bad customer experiences (CX), the brands winning ...

The U.S. Postal Service is warning consumers about a growing scam called “brushing,” where unsolicited packages are sent to harvested addresses to inflate the reputation of an unscrupulous online ...