After the Klarna CEO’s AI avatar appeared on an investor call earlier this week, Zoom CEO Eric Yuan followed suit, also using ...

Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

Klarna uses an AI doppelganger of CEO Sebastian Siemiatkowski to deliver quarterly earnings, and says it "streamlined" ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial ...

While 'buy now, pay later' provider Klarna grew to 100 million users last quarter, more of its customers are failing to repay ...

Tech company CEOs aren’t just making their companies AI-first: this week, they’re using AI avatars to replace themselves in ...

Company named Klarna’s leadership has admitted that artificial intelligence failed to match the quality of human support ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

Swedish buy-now-pay-later company Klarna, whose CEO once bragged about replacing workers with AI, is now in deep trouble.

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...