The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business ...

In the modern banking environment, customer satisfaction has become the cornerstone of success. Banks today face fierce competition, not just from other traditional banks but also from fintech ...

The resignation announcement sparked a discussion about the challenges of working in customer support. The author, which is ...

Speakly AI ( took center stage at the Digital Finance Session, where our Co-Founder and COO, Jeff Jie, delivered a keynote ...

Discover how cloud-native banking is transforming financial services with customer-centric platforms, advanced tech stacks, ...

Nearly half (50%) of Pennsylvania households are eligible for fiber internet service, according to the FCC. Verizon Fios is ...

ServiceNow agreed to acquire Moveworks for $2.85 billion in a cash and stock deal, part of a greater focus on artificial intelligence within the company.

When an at-risk sleep apnea patient needed his breathing machine replaced, Lincare, a $2.4 billion behemoth with a ...

Many insurers are struggling to meet customers' demands for fully digital interactions and near-instant claims processing.

David Ponzevic must pay $80 to check his bags on an American Airlines flight — even though his bags are supposed to be “free.

Erie Water Works moved to a new online payment system on Jan. 1, but that has sparked confusion and even missed automatic payments for some customers.

CR found that voice cloning apps easily create deepfake people's voices without their consent. The apps are from ElevenLabs, Lovo, PlayAI, and Speechify.