The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

FedEx will end its business arrangement with the Bengaluru-based IT firm by the end of the year after a ten-month transition.

A Birmingham man has been sentenced for his role in the 2022 robbery in Shelby County. U.S. District Court Judge Madeline H. Haikala sentenced Mario Autwun Scott, 42, to 45 months – nearly four ...

“These firms are leading examples of how to embed customer centricity into every business decision, not just in isolated customer interactions, to drive tangible business success.” ...

This certification aligns with FedEx’s ongoing commitment to safety, ethical standards, and customer needs, as the company progresses towards its goal of carbon-neutral operations by 2040. The ...

At Interactions International 2025, we will present groundbreaking advancements that empower organizations across EMEA and APAC to deliver proactive, personalized and automated customer service ...

NICE(Nasdaq: NICE) is excited to announce Interactions International 2025, the premier customer experience (CX) event of the year, taking place July 1-2, 2025, at Allianz Stadium in Twickenham ...

These challenges hinder agility and innovation. As customer expectations for personalized and seamless interactions rise, so does the importance of employee satisfaction and engagement.

Automatically predicting customer satisfaction directly from system logs, without any survey or manual annotation is a challenging task of a great interest for the field of human-human conversation ...