The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

FedEx will end its business arrangement with the Bengaluru-based IT firm by the end of the year after a ten-month transition.

Amazon has hired FedEx to handle some of its large package deliveries, the companies said on May 12, weeks after UPS said it ...

Additionally, a special product donation from Mattel, a Feed the Children supporter and FedEx customer, provided backpacks filled with children's items, including Barbies and Hot Wheels. Before ...

working alongside Amazon’s own last-mile delivery network to optimize capacity and customer service. This renewed collaboration between Amazon and FedEx introduces a notable dynamic within the ...

Now, in a video with over 1.3 million views, TikTok user Martina Kramer (@martinakramer12) is sharing doorbell camera footage of an interaction that her FedEx driver had with her dogs, one that ...

"FedEx is proud of the many contributions our team members make to our communities every day. We appreciate the interactions of this team member with a customer's pet." With over 15.6 million ...

FedEx Corp. late Thursday cut its profit outlook for a third straight quarter, saying that it reflected “continued weakness and uncertainty in the U.S. industrial economy.” The demand weakness ...

“E-commerce success in 2025 isn’t just about having the right product selection—it’s about delivering a seamless end-to-end customer experience,” said Jason Brenner, senior vice president, digital ...

We have called FedEx customer service and they have no idea what is happening or where our packages are. ... Two of the items were battery powered snow shovels. ... Guess what, both were lost in ...