The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Jefferson Parish plans to begin offering in-person appointments for residents to talk face-to-face with a customer service representative.

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement related to customer service changes announced by the Social Security Administration ...