New York State Electric & Gas (NYSEG) has launched a pilot training program aimed at improving customer service by reducing ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a cloud-based application this summer, which he said will be “the start of our ...

Jefferson Parish plans to begin offering in-person appointments for residents to talk face-to-face with a customer service ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil defense law firm, Cole, Scott, and Kissane. With 13 offices, 580 attorneys, ...

Rockwell Medical's annual report on Form 10-K for the year ended December 31, 2024 was filed prior to this call and provides a full analysis of the company's business strategy as well as the company's ...

Digital Forensics Corporation is known for trying to help sextortion victims. But a USA TODAY investigation found complaints ...

Operator Good morning, ladies and gentlemen, and thank you for standing by for Baozun's fourth-quarter 2024 earnings conference call. At this time, all participants are in a listen-only mode. After ...

"Our working hypothesis is that data breaches are a forward indicator of identity fraud risk," said Greg Schlichter.

President Trump has signed an executive order and said he will begin eliminating the Department of Education. Here's what it ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

The Social Security Administration is ending most phone service for those applying for benefits or changing banking ...