A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.

A senior CRA official told MPs the agency is looking to roll out more 'senior and standardized' training and introduce ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better ...

X (formerly known as Twitter) that it was apparent the CRA was not meeting appropriate service standards for Canadians. That ...

The Concrete Repair Association (CRA) has announced the launch of its Specialist Applied Skills Programme (SAP), an 18-month ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...

Lake Wales Community Redevelopment Agency rules do not permit granting $420,000 to cover operational expenses at BizLinc, Chair Robin Gibson said.

Between February and May, staff from the Auditor-General’s office placed 167 calls to the CRA with general tax questions.

The Canada Revenue Agency’s contact centres provided only five per cent of callers with quality tax help in June, the federal ...

Good morning. A new Auditor-General report finds the Canada Revenue Agency’s call centres have become slower, smaller and ...