In my April 2024 CRM column, I pointed out the fact that from the first sales performance study CSO did, in 2004, to the Sales Mastery’s most recent, in 2024, the win rate of forecast deals is ...

We recently compiled a list of the 15 AI News You Must Read Today. In this article, we are going to take a look at where ...

The implementation of the CRM system in the healthcare industry would definitely be strategic for  improving the quality of patient care, operational processes, and overall efficiency. At any rate, ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

Explore the best CRM for accounting firms in 2024, featuring top tools and features tailored to streamline client management ...

DKSH Healthcare Business Unit, in partnership with Euris, is introducing ConnectPlus, a data-driven Customer Relationship Management (CRM) and Multi-Channel Engagement (MCE) platform aimed at ...

We recently made a list of Jefferies’ Top Crowded Software Short Positions: Top 9 Stocks. In this piece, we will take a look ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

A previous study from LinkedIn and Duolingo found that 69% of people think their colleagues use too much jargon at work. This ...

Despite its low market share, Pegasystems is now a leading player in the CRM & DPA industries due to its new AI innovation.