The National Commission for Women has initiated an inquiry into the murder of a BPO employee in Pune by a colleague over ...

SoluGrowth and CrossWorkers are thrilled to announce a transformative strategic partnership that combines the strengths of ...

Pakistan’s Business Process Outsourcing (BPO) sector maintained stable growth with its revenues expected to show an annual ...

Six Eleven Global Services and Solutions Inc., a trusted leader in the business process outsourcing (BPO) industry, has ...

(CGS), a global provider of software applications, enterprise learning, customer experience and business process outsourcing services, today announced the promotion of Vladimir Sterescu to President ...

TWENTY twenty five is a year of uncertainty for the Philippines, from the environmental, economic, and social standpoints.  Environmental uncertainty as reflected in the floods that have inundated the ...

And conversational agents are not about to send call centre agents and telemarketers packing ... In the modern economy, and even more so in the BPO sector where talent is scarce and expensive, this ...

David, co-convener of the Alliance of Call Center Workers (ACW), said in a videoconferencing ... about transitioning to AI but its effects are felt as seen in the case of a BPO firm based in Bacolod, ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.