SoftServe is expanding its talent search beyond Chile’s cities by opening a new delivery center in Chillán, a relatively ...
Mexican lender Grupo Financiero Banorte has earmarked US$40.2 million to expand its contact center operations and step up ...
Wall Street firms are announcing layoffs in the name of AI-driven innovation. But critics argue AI is just a convenient ...
The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...
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