Businesses that use primarily inbound marketing strategies for lead acquisition consistently report lower cost-per-lead (CPL) rates than those using outbound-centric strategies, according to the 2012 ...

IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its first ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

Draftboard automates relationship-based selling by mapping who in your network is best positioned to open doors to your ...

The Bureau of Working Conditions (BWC) urged the business process outsourcing or BPO industry to adopt best practices to protect their workers in the face of calamities and disasters. BWC director ...

Business process outsourcing (BPO) workers will receive additional benefits and protection against risks during calamities ...

How important is outbound sales outreach to B2B firms? Why do they invest in it? Which outreach approaches are used most often? What do firms expect from a successful strategy? To find out, Sopro ...

Australia still has an opportunity to build its credibility on climate action. But it will also need to elevate Pacific-led perspectives and priorities. After a three-year push to host the 2026 ...