Much of the federal government is on the verge of shutting down​ if Congress does not reach a deal to approve new funding by ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

The J.D. Power 2025 Mexico Customer Service Index (CSI) Study, measuring the quality of service at franchised dealerships, was recently published. This year’s rankings fared very well for GMC, earning ...

"Outrageous moment captured as white jewelry store worker sabotages Black man's watch, triggering tears and mall security.

Companies are already seeing measurable benefits and ROI from GenAI in the form of faster decisions, smarter workflows and ...

The bad news is Oura Ring 4's battery life is weakening, one year after it debuted. The good news is Oura is fixing the issue.

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

Microwaves get a ton of use, so it's important to choose a quality product. Here are the top contenders based on value, ...

A reader called Anne has been given the right runaround by her telecoms provider. She is furious at how she has now ended up ...

Forrester research reinforces this: Its 2025 Customer Experience Index found that North American consumers’ perception of customer experience quality has declined for a fourth consecutive year, ...

The recalled corn dogs, sold under the brands Jimmy Dean and State Fair, may contain pieces of wood in the breading. Check your fridge and freezer now.

An airline at Logan Airport will lay off 61 customer service employees in November, citing the end of an agreement with Air ...