Mandatory Credit: Brad Penner-Imagn Images / Brad Penner-Imagn Images Southwest Airlines, a major corporation ... a screenshot of this as it will be the thumbnail for the Harvard business review ...

Earlier this month, Southwest Airlines announced a few controversial policy changes to their policy as the airline is ...

Southwest Airlines' latest social post to try and deflect from backlash over ending its free checked bag policy has created ...

There will be exceptions: Customers who have a Southwest Airlines co-branded credit card can get one bag for free, and ...

Southwest Airlines made the unpopular decision to change its bag policy, restricting free checked bags to only its A-List Preferred, A-List and Rapid Rewards credit-card-holding customers ...

A Southwest Airlines Boeing 737 Max 8 airplane is seen parked at a gate at Baltimore-Washington International Airport in Baltimore, Maryland. (Angus Mordant/Bloomberg via Getty Images / Getty ...

Open seating went away, not because passengers demanded it, but so Southwest could make a buck selling prime spots. Drink ...

Approval of Southwest Airlines has cratered this week after ... Taking a screenshot of this as it will be the thumbnail for the harvard business review case study of destroying a brand and an ...

Southwest Airlines' viral dig at the Mavericks has fans fired up on social media. The shade comes days after the airline's ...

Southwest Airlines is in damage control mode after announcing the end of its beloved “Bags Fly Free” policy. But rather than addressing customer frustration head-on, the airline tried to ...