We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. This milestone marks the next chapter in our commitment to modernizing ...

Centralized management of approvals is now possible with the new BrightWork Approvals section in the Admin Area. Approval ...

Enterprise digital transformation continues to redefine how organizations operate, with customer relationship management (CRM) and business process automation emerging as key enablers of sustainable ...

Microsoft is taking project management capabilities inside Teams one notch up with the rollout of the new Project Manager ...

In the present competitive setting, businesses are looking for innovative solutions to optimize operations and enhance ...

A view of the Microsoft corporate logo in front of the Microsoft Office building on 41st St. and 8th Ave. on July 19, 2024 in New York City. (Photo by Craig T Fruchtman/Getty Images) Microsoft will ...

Microsoft stock has ambitious earnings expectations. Explore the tech giant's outlook, real EPS growth potential, and ...

NiCE (Nasdaq: NICE) today announced the appointment of Jeff Comstock as President, CX Product & Technology, effective October 1, 2025. Comstock will report directly to NiCE Chief Executive Officer ...

This article will review several mainstream CRM system platforms suitable for group enterprises in 2025, helping you accurately anchor your direction in the wave of digital transformation. Before ...

Generative artificial intelligence (GenAI) is accelerating demand for outcome-based deals rather than input-based ones. Such ...