Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

Klarna uses an AI doppelganger of CEO Sebastian Siemiatkowski to deliver quarterly earnings, and says it "streamlined" ...

Fuddy-duddy measures of business success, such as sales or profit, were not in focus. For now, the meagre cloud revenues ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

BNPL was by far the easiest way to opt for deferred payments as the service is integrated into many retail websites' checkouts directly, making the process of obtaining credit smoother than ever. Not ...

Klarna, the online lending and payments company, reported a first-quarter net loss that widened to $99 million from $47 ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...

Key Takeaways According to reports, over 50,000 tech jobs were slashed in the first half of 2025.Microsoft CEO Satya Nadella ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns from its bold AI ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...