Donald Trump and Elon Musk haven't always gotten along, but the two powerful men became close political allies.

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Robert Redford — a two-time Oscar winner who charmed audiences with “The Way We Were” and “Barefoot in the Park,” directed ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

With the information gleaned from screening, recruiters can then create a shortlist of candidates who merit further ...

Reactions to his LinkedIn post ranged from harsh and scornful to people who said the applicant had dodged a bullet from a company with a terrible culture.

“Don’t be too nice, too polite,” Yuan said. “ In a Zoom call, people tend to be so nice. It’s becoming too formal. It’s OK to ...

There were a number of missed opportunities and mistakes that cost the Jaguars to blow a late lead and lose to the Bengals on Sunday, including a controversial pass interference call on Travis Hunter.

Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...