Donald Trump and Elon Musk haven't always gotten along, but the two powerful men became close political allies.

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

With the information gleaned from screening, recruiters can then create a shortlist of candidates who merit further ...

Reactions to his LinkedIn post ranged from harsh and scornful to people who said the applicant had dodged a bullet from a company with a terrible culture.

“Don’t be too nice, too polite,” Yuan said. “ In a Zoom call, people tend to be so nice. It’s becoming too formal. It’s OK to ...

Here are four steps for better interview preparation, Derek Attig writes. One of the things that makes interviews stressful ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...