The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

FedEx will end its business arrangement with the Bengaluru-based IT firm by the end of the year after a ten-month transition.

Amazon has hired FedEx to handle some of its large package deliveries, the companies said on May 12, weeks after UPS said it ...

Additionally, a special product donation from Mattel, a Feed the Children supporter and FedEx customer, provided backpacks filled with children's items, including Barbies and Hot Wheels. Before ...

Now, in a video with over 1.3 million views, TikTok user Martina Kramer (@martinakramer12) is sharing doorbell camera footage of an interaction that her FedEx driver had with her dogs, one that ...

"FedEx is proud of the many contributions our team members make to our communities every day. We appreciate the interactions of this team member with a customer's pet." With over 15.6 million ...

“E-commerce success in 2025 isn’t just about having the right product selection—it’s about delivering a seamless end-to-end customer experience,” said Jason Brenner, senior vice president, digital ...

Investing.com -- FedEx (NYSE:FDX) stock tumbled 3.5% today ... shift in the company's approach to managing its largest customer. Despite the lower revenue forecast, UPS reported a fourth-quarter ...

We have called FedEx customer service and they have no idea what is happening or where our packages are. ... Two of the items were battery powered snow shovels. ... Guess what, both were lost in ...

“When we’re expecting a package within a certain time period before Christmas, we’re expecting that to be here,” FedEx customer Sabrina Satterfield said. According to Satterfield, her ...