FedEx will end its business arrangement with the Bengaluru-based IT firm by the end of the year after a ten-month transition.

AI agents in logistics go far beyond barcode scanning. They analyze global supply chain risk, forecast demand fluctuations, ...

Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a ...

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

Concentrix Corporation has unveiled iX Hero™, an AI-powered application that enhances customer interactions by integrating with existing platforms. It provides fast, accurate answers and valuable ...

Amazon has hired FedEx to handle some of its large package deliveries, the companies said on May 12, weeks after UPS said it ...

Amazon has partnered with FedEx to fill some delivery gaps left by UPS. UPS announced earlier this year that it would significantly reduce deliveries for Amazon. FedEx and Amazon had cut ties in ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

Additionally, a special product donation from Mattel, a Feed the Children supporter and FedEx customer, provided backpacks filled with children's items, including Barbies and Hot Wheels.