FedEx will end its business arrangement with the Bengaluru-based IT firm by the end of the year after a ten-month transition.

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

Gannett Co., Inc. (NYSE: GCI) today announced an agreement with XPR Media, a dynamic content and distribution platform for ...

Does each customer interaction live up to the brand experience that the company is trying to create? Are you providing a more consistent and relevant customer experience than your competitors are?

However, I found that 24 hours later FedEx hadn’t been picked up yet. So, I was concerned and I called Chewy’s customer service number and ultimately spoke with a customer supervisor named ...

How many other people have they lied to and done this to and how much money are they holding onto from people they haven't credited for orders that were cancelled without telling the customer?

The power of social media marketing comes from the unparalleled capacity of social media in three core marketing areas: connection, interaction, and customer data. Social media marketing has ...