As fall officially begins, the American Red Cross urges people to mark the new season with a lifesaving blood or platelet ...

Three migrants who were deported from or denied entry into the US have rebuilt their lives and careers in Mexico’s border ...

Some of the workers arrested this month at a Hyundai-LG factory said that although they had entered the United States under ...

Plus, Hedgerow Theatre gets ready to kick off 2025-26 season with “Fly Me To The Moon,” Swarthmore College offers “War, Power ...

Zoom debuts AI Companion 3.0 with agentic AI, delivering powerful new features and work surfaces to transform how teams communicate and collaborate across its platformZoom Business Services to launch ...

New this season is the Solo Spotlight Series, featuring four professional solo performances that showcase the storytelling power of a single voice. The series opens at 8 p.m. Oct. 8 with ”The Light ...

Activate this built-in iPhone feature to block background noise and make your voice clearer during phone calls.

The post Callers Complain That There Are No Spanish-Speaking Associates Available, But They Converse In Perfect English The ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

Science suggests that texting may not be as good a way of staying in touch and building closeness as calling someone.

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...