When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Microsoft wants to make marketers’ lives a whole lot simpler. As it battles to gain market share from customer relationship management (CRM) giants like Salesforce and Oracle, Microsoft today detailed ...

At its first Business Summit on Wednesday, Microsoft confirmed plans for a set of new managed services including sales force automation, security and application services over the Internet. "We ...