A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Kraken currently generates $500 million in annualized recurring revenue, a 300% jump from 2022. The utilities that use its ...

Executives in enterprise and public sector organisations rank customer experience and retention, then revenue growth and cost ...

That's when Klein decided to give his corporate clients an ultimatum: Migrate your data to our cloud products, or we will no ...

ServiceTrade, a leading provider of commercial field service management software for fire and life safety and mechanical HVAC contractors, today announced it has been named 2025 “Best Ease of Use” by ...

ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper alternatives to labor won’t cause mass unemployment. But in reality, ...

Facing a labor crunch, HVAC contractors are leaning on predictive software and smart dispatching to cut costs and boost ...

The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some cases, even 80 to 90% of them. Further, OpenAI’s latest iteration is faster, ...

Salesforce is facing a possible class action lawsuit from almost two dozen plaintiffs who say the SaaS giant should have had better security around its platform, even though a spate of high-profile ...