However, Sam Altman, the CEO of the AI startup OpenAI was seen recently on a television show called “The Tucker Carlson Show” ...

This isn’t just about being nice. Customers can sense when they’re genuinely valued versus when they’re being managed. That feeling drives every decision they make about whether to stay, whether to ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed ...

Duncan Okindo says he was lured to Southeast Asia last year by the promise of a customer service job in Thailand. Instead, he ...

The goodbye or "be well" -- the last touchpoint of care -- is where satisfaction is most vulnerable. In business, we call it ...

When you treat O2C like a real product, you can turn launches from nerve-wracking cutovers into predictable, repeatable ...

Monday says its agents can perform actions across multiple channels, including email and phone calls, potentially saving ...

U.K. telecom giant Colt Technology has given an update on its recent cybersecurity attack, telling users its recovery will ...

Crypto.com suffered unreported data breach by notorious Scattered Spider hackers led by 18-year-old Noah Urban, Bloomberg reports.

The Kaplan Group is a commercial debt collection agency that handles business-to-business (B2B) accounts across the U.S. and internationally. It specializes in recovering large or complex debts and ...

Retailers are at a turning point, exploring generative AI to enhance customer experiences and streamline operations — but ...

Security isn't just about stopping breaches—it’s about enabling seamless, trusted experiences that customers value. Today’s ...