Mobile phone customers are urged to be wary of a stark rise in five types of scam calls. Network provider O2’s new AI ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil ...

THE UK’s major broadband providers have been ranked from best to worst ahead of hefty price hikes next month. With the big ...

As organisations grow, the pressure to maintain the service levels that led to their growth increases. By Ryan Falkenberg, CEO of Clevva Delivering effective customer service at scale requires ...

The Social Security Administration’s plan to require in-person identity checks for millions of new and existing recipients ...

Santander has announced plans to shut down 95 bank branches and trim the opening hours at some locations, leading to a loss of 750 jobs. The high street banking giant will transform 18 of its ...

Forcing people “to visit offices in person for services that they have sought by phone will result in more ... SSA to boost hiring capacity and address customer service problems, notably long hold ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement related to customer service changes announced by the Social Security Administration ...

Americans attempting to apply for or update their Social Security benefits will no longer be able to complete the claims process over the phone.

The Social Security Administration (SSA) said Monday it will no longer allow individuals to verify their identity over the phone but instead require online authentication or in-person visits for ...

Moskowitz, censured congressman seek to protect operations of, accessibility to Social Security helpline from DOGE axe.