Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

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Warner Robins Police will soon launch an AI-powered camera system to track suspects, monitor 911 calls in real time, and speed up investigations across the city.