USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a cloud-based application this summer, which he said will be “the start of our ...

New York State Electric & Gas (NYSEG) has launched a pilot training program aimed at improving customer service by reducing ...

Rockwell Medical's annual report on Form 10-K for the year ended December 31, 2024 was filed prior to this call and provides a full analysis of the company's business strategy as well as the company's ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Jefferson Parish plans to begin offering in-person appointments for residents to talk face-to-face with a customer service ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

Contact BPO, a leading South Africa-based business process outsourcing (BPO) provider serving international markets, has partnered with Krisp AI to deploy its AI-driven noise cancellation technology ...