At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for ...

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil ...