We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. This milestone marks the next chapter in our commitment to modernizing ...

We are excited to announce that Microsoft Dynamics 365 Contact Center has achieved HITRUST risk-based, 2-year (r2) certification—one of the industry’s most rigorous benchmarks for healthcare data ...

Maximor has come out of stealth with a human-in-the-loop agentic platform that does the finance team's grunt work.

AWS seeks to boost its AI products' organic growth, while rivals such as Cursor and Windsurf see better grassroots adoption.

Stronger-than-expected corporate profits and the prospect of the US Federal Reserve cutting interest rates are the catalysts ...

Language has been integral to human society for thousands of years and remains the cornerstone of human communication. Today, with billions of messages exchanged daily, enterprises can harness ...

The Linux terminal isn't nearly as hard as you think. Understanding the fundamentals will help get you started. These concepts apply to all Linux distributions. When many think about Linux, they think ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Microsoft has joined the World Nuclear Association (WNA), a London-based international non-profit organization. According to the WNA, its membership is responsible for around 70 percent of the world's ...

AI may be gutting entry-level opportunities, but MasterClass CEO David Rogier argues it’s also Gen Z’s biggest shot to stand ...

James has been writing about technology for years but has loved it since the early 90s. While his main areas of expertise are maker tools -- 3D printers, vinyl cutters, paper printers, and laser ...

Last week, Microsoft signed up as a partner of the World Nuclear Association in what both sides – in this rare case with some justification – trumpeted as a game-changer because of the amount of money ...