Barnes & Noble is opening more stores for readers to shop at in the new year. After nearly two decades of "declining store ...

AI orchestration is the management and coordination of multiple specialized AI models, automation systems, and data sources, ...

The winners will be those that understand that brick-and-mortar and digital aren't competitors, they're complementary forces ...

In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

Retail returns abuse has become internet famous. In recent months, social media users have populated posts on channels like ...

Upgrading in-store technology infrastructure — including modern or mobile point of sale (POS) or cloud-based inventory ...

Relying on traditional verification methods puts retailers in a vulnerable position of missing fraud signals. At the same ...

Instead of partnering exclusively with macro or mid-tier influencers, marketers can layer hyperlocal voices into broader ...

The pace of change in consumer behavior now outstrips what manual decision-making can handle. AI has become essential for ...

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

By turning customer-submitted stories into shoppable UGC galleries, Carhartt generated more than $150,000 in revenue directly ...

A recently produced infographic from NAPCO Research and BHN includes insights from two benchmark reports covering 100 digital ...