Every software category is racing toward the same vision: tools that run themselves. Prepare for self-driving CRMs.

Non-gaming app developers can use these strategies to build sustainable, user-first mobile monetization frameworks.

Olo, providers of a technology platform for restaurants, has completed the acquisition of Spendgo, a loyalty and guest engagement platform provider, adding to its suite of ordering, payment, unified ...

With a new year swiftly coming, Steve Miranda, Executive Vice President, Applications Development at Oracle, recently joined the CRM Playaz to discuss what the year ahead has in store in the ...

Marketers are shifting their focus from basic metrics to more holistic reporting that demonstrates event success and how it drove business outcomes.

At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.

Adobe Firefly customers can access Runway's Gen-4.5 model to stage complex, multi-element scenes with precise compositions, realistic physics and expressive characters whose gestures and facial ...

Teikametrics' Artificial Retail Intelligence boosts product listings, expands catalog assortment across marketplaces, and optimizes ad spend within one platform.

Innovid's Social Ads Manager enhancements simplify workflows, strengthen optimization, and consolidate cross-platform campaigns.

Kustomer customers can now resolve "Where is my order?" and "Where is my refund?" requests with real-time order, shipping, and returns data inside a single view.

As call volumes and customer expectations continue to rise, contact centers are turning to agentic AI to scale operations. But even the most advanced tools can't replace the human ability to show ...

The past two years have seen a massive surge in artificial intelligence, especially generative AI and the large language models (LLMs) that fuel it, leaving companies and customer experience leaders ...