Smaller BPOs in the Philippines are coming under scrutiny as authorities investigate whether some are secretly operating as ...

Mexico has prepared a new legal and policy framework to upgrade its cybersecurity defenses. The plan sets out a national ...

Technology professionals in Argentina overwhelmingly prefer to be paid in U.S. dollars or cryptocurrencies such as ...

Indra Group has finalized an agreement to sell its Business Process Outsourcing (BPO) operations to Teknei, a Bilbao-based ...

The pandemic accelerated the move towards a digitized global economy that was already well underway. The demand for tech talent, oversubscribed prior to COVID-19’s arrival, has been exacerbated ...

In 2011, there were only 500 companies specializing in IT services in Ecuador. Today, according to the data from the Ecuadorian Chamber of Innovation and Technology (CITEC), there are around 3,000. Of ...

It’s 11 at night in Bangalore, India’s tech capital, but Gaytri, a software developer at a top-tier IT services firm, is still glued to her laptop. “I logged in at 10 in the morning. I won’t be ...

One after another, Wall Street firms are announcing job cuts in the name of AI-driven innovation. But critics argue AI is just a convenient scapegoat, and the real forces behind the layoffs lie ...

Beyond the hassle and the unwanted media attention, cyberattacks can be quite costly for BPOs. Cybersecurity is a growing concern for practically all industries. BPOs, though, find themselves among ...

Holberton School is one of the world’s most notable coding bootcamp schools. In 2021, the company reported that an astonishing 86% of its graduates found employment within 6 months of graduation. That ...

The closure of a facility operated by French BPO giant Teleperformance (TP) in Guyana has ignited a wave of speculation. Whispers have grown so loud that some media outlets are now claiming the entire ...

Endorsement of Mexico’s structural reforms has helped the nation take an important step toward becoming a developed country; but it still needs to work on developing its talent and abilities and ...