ERP manages a company’s internal operations while CRM integrates all of the organization’s interactions with external clients ...

Microsoft introduces new AI-powered Copilot experiences for sales and service teams, enabling seamless integration of CRM data and Microsoft 365 tools.

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Generally available for the first time, Microsoft's new Dynamics CRM software-as-a-service application is sure to heighten competition with Salesforce.com.

NEW YORK — Seven weeks after shipping, Microsoft’s closely watched Microsoft CRM (customer relationship management) software has attracted 300 customer orders and is being offered by more than ...

If both hosted and packaged CRM software are destined to live side by side, Microsoft is determined to bolster its current weakness in delivering the software as a service. Hot on the heels of the ...