Twilio Flex is costly but ideal for businesses needing custom omnichannel communication solutions. Developers will love its customizability and robust API support.

Calabrio, the customer experience intelligence company, today announced that contact centers using Twilio Flex and looking to add powerful workforce engagement management capabilities to their ...

Instead of a mere building block, Twilio Flex is the company's play at a full-featured, cloud-based, standalone contact center platform.

Twilio Flex will offer them the basic building blocks to power the communications experience, single sign-on and integration points for these organizations workforce management and workforce ...

Twilio Inc. TWLO recently announced that it has acquired its long-term business partner Ytica, as part of efforts to enhance its customer service application platform, Twilio Flex.

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 -- lo and behold, today is March 12 and Twilio today announced the launch of ...

Communications service platform Twilio yesterday announced its entry into the enterprise contact center market, going up against the likes of Avaya, Genesys and Cisco. Twilio Flex is a cloud-based ...

The head of Twilio Flex, its contact center business, says its customizable approach sets it apart from Amazon and Zoom, the space's newest entrant.

Twilio Flex can scale up to 50,000 agents. The aim for Twilio is to do battle with existing call center infrastructure players that deploy on-premise call center hardware and software.

Twilio Pay is currently in pubic beta and will be generally available in 2019 with pricing at $0.10 per transaction. Out-of-the-box, Pay will be supported by Twilio Flex and Twilio Studio.

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 -- lo and behold, today is March 12 ...

Calabrio ONE’s availability via the Twilio Flex Ecosystem makes it easier for companies to add WEM functionality quickly, helping them operate efficiently and at scale.” ...