Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud.

Salesforce revealed a slew of AI-driven features headed to Service Cloud, its customer relationship management platform, including automated case routing.

At its annual Dreamforce conference in San Francisco, Salesforce announced several new products and services, including Einstein Voice Assistant.

On August 12, NICE Ltd. (NASDAQ:NICE) announced an expanded partnership with Salesforce to improve customer service ...

Clara Shih has rejoined Salesforce as its CEO of Service Cloud, its biggest cloud, which grew 20% last quarter.