DUBLIN--(BUSINESS WIRE)--The "ITIL® Intermediate Service Transition Training" training has been added to ResearchAndMarkets.com's offering. As one of the modules in the ITIL Intermediate ...

Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These ...

In a recent newsletter, we pointed out that poor WAN management processes cause the majority of WAN outages. We also noted that in spite of this fact, most network organizations focus much more on ...