After authoring technical articles for two decades, I sometimes sense a problem or issue I’m experiencing will become the subject of an article. That’s just what occurred on a Friday evening a few ...

The popularity of the Apple Card caused Apple partner Goldman Sachs to struggle to deal with customer service issues, according to a new report from CNBC. The problems have in part led to a Goldman ...

(WHTM) — If you are having a problem with your phone or computer, many of us call the company to try to resolve things. But, before you look them up, one woman has a warning. It started when Cookie ...

Apple has cemented its place atop the American Customer Satisfaction Index, a sort of Michelin guide for customer service, for the eleventh straight year. In a new report released by ACSI, Apple ...

Nothing like a customer service tale with a mostly happy ending: Nathan switched computers and lost everything he bought from iTunes (music, ringtones, movies) as a result. So he wrote to Apple ...

A new study ranks Apple with the third top customer loyalty in tech, despite having the highest number of support and complaint-related searches than any other tech company at 1.2 million average ...

The Apple Card isn't the customer service standout it once was, with new data showing satisfaction slipping as consumers chase richer perks elsewhere. The 2025 study gave Apple Card a satisfaction ...