T-Mobile Strikes Deal With OpenAI
Companies say new AI platform will harvest data on customer interactions to improve service.
T-Mobile embraces AI tech by giving OpenAI customer data
T-Mobile has an answer for those frustrated by automated customer-service calls and it’s not hiring more hotline workers. It wants to build a robust AI platform based on harvested customer data. The Bellevue-based telecom giant announced Wednesday it had reached a multi-year agreement with artificial intelligence firm OpenAI.
T-Mobile to Use ChatGPT Tech for AI-Powered Customer Support
The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next level for T-Mobile customers.
T-Mobile partners with OpenAI for customer service revamp
T-Mobile CEO Mike Sievert talks to OpenAI CEO Sam Altman at T-Mobile's Capital Markets Day on Wednesday. Photo: Ina Fried
T-Mobile teams up with AI to redefine customer service
T-Mobile is making a bold move into AI in 2024, partnering with OpenAI to revolutionize how it handles customer support. With their new system, “IntentCX,” AI will do more than just answer questions—it'll take action.
T-Mobile Wants More AI Chatbots in Customer Support
The technology will be trained on billions of data points from past customer interactions, including real-time network and service experiences. While T-Mobile claimed this technol
Mobile signal boosting kits offered to public
There are 50 units available initially, and members of the public can either buy the kits or return them after trying them.
T-Mobile CEO talks Sprint merger, iPhone 16 demand, what's next
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T-Mobile Plans to Expand Its 5G Home Internet Service to 12 Million Users by 2028
It's taken some time, but T-Mobile finally seems set to expand its home internet offering. At its analyst day in 2021, it ...
We're going to transform this business, says T-Mobile CEO Mike Sievert
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‘Pokémon’ Catches Mobile App Craze With Addicting, Fast-Paced ‘TCG Pocket’ Card Game
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T-Mobile forecasts adjusted free cash flow up to $19 billion in 2027
Mobile said on Wednesday it expects adjusted free cash flow between $18 billion and $19 billion in 2027 as the telecom ...
Mobile Police warn of threatening email, scammers attempting to extort victims for cryptocurrency
The email, which includes the victim’s address, phone number and a photo of their home, reads, “It’s important you pay ...
Cops bust website crooks used to unlock 1.2 million stolen mobile phones
Ultimately, criminals received the stolen and validated credentials through the iServer web interface, enabling them to ...
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Golfers hit the links Thursday in Mobile for a good cause
MOBILE, Ala. (WALA) - Golfers in Mobile hit the links for a good cause Thursday as the “Fore” Justice Golf Classic took ...
Mobile Police, Fire-Rescue starting pay to increase by thousands
Mobile police officers and firefighters will see a hefty raise after the city council passed the 2025 fiscal budget. City ...
Family holds funeral service for family members who died in Tempe mobile home fire
Family and friends of five family members who died in a mobile home fire in Tempe gathered at a Phoenix church Wednesday.
Yes, Malibu has mobile home parks. And this one just quietly sold for about $200 million
One of Malibu's two mobile home parks sells for nearly $200 million to one of the nation's largest owners of manufactured ...