In preparing for my Fall course: Communications for Professionals, I’ve been thinking more and more about the different types of communication. In previous years, I have outlined four types of ...

Whether you're presenting sales projections, marketing strategy or presenting a new product idea, the way you communicate your information can greatly impact how well your audience understands. Your ...

The pandemic proved to be a fast-acting catalyst for digital transformation in customer experience. In an industry where the basic presumption of customer service always revolved around speaking over ...