Update: The Social Security Administration (SSA) has conceded an issue with phone service, after denying it to NPR, and has announced a fix. On Tuesday, NPR reported that some people's calls were ...

1. Book in advance As of January 6, 2025, the SSA moved to appointment-only for most in-office services. The agency says the change has reduced average wait times from 30 minutes to less than 23 ...