Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

Medicare’s approach to quality assurance has significantly changed over the years. Starting with cost monitoring measures, it now ensures Medicare beneficiaries receive high quality, safe, and ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

September 27, 2022 - Failing to provide discovery as required by the Federal Rules of Civil Procedure risks sanctions. The standard for conduct in discovery, however, is not perfection. So, what lies ...

Forbes contributors publish independent expert analyses and insights. I write about finance and technology. This article is more than 5 years old. As financial services grow more complex — think ...

Software testing is being fundamentally rewritten by autonomous AI agents. We’re empowering systems to learn, adapt and make intelligent decisions with minimal human instruction. And as we redefine ...

Founded in 2020, Synthesized helps enterprises like Deutsche Bank and UBS accelerate software quality assurance.

Heriot-Watt’s quality assurance system is designed to uphold the academic standards of its awards and ensure a high-quality ...