Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

Medicare’s approach to quality assurance has significantly changed over the years. Starting with cost monitoring measures, it now ensures Medicare beneficiaries receive high quality, safe, and ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

September 27, 2022 - Failing to provide discovery as required by the Federal Rules of Civil Procedure risks sanctions. The standard for conduct in discovery, however, is not perfection. So, what lies ...

Software testing is being fundamentally rewritten by autonomous AI agents. We’re empowering systems to learn, adapt and make intelligent decisions with minimal human instruction. And as we redefine ...

Founded in 2020, Synthesized helps enterprises like Deutsche Bank and UBS accelerate software quality assurance.

Lindsay Waechter-Mead has been named director of the Beef Quality Assurance program in Nebraska. The nationally coordinated, ...