A Google report, The New Multi-screen World: Understanding Cross-Platform Consumer Behavior showed that 90 percent of consumers surveyed reported using more than one device -- whether that meant a ...

Any savvy marketer should constantly be asking themselves: How do today’s customers engage with brands? Is it via mono-channel marketing? Multi-channel? Or perhaps omni-channel or opti-channel? In ...

Strength in omni-channel capabilities has been working in Ulta Beauty, Inc.’s ULTA favor. The leading beauty retailer is benefiting from healthy traffic trends in the booming beauty space.

Omni-channel commerce will continue to be the name of the game in 2023. While inflation, spending uncertainty, and planning challenges are putting pressure on retailers, consumers will continue to ...

Macy's shares jumped over 20% Wednesday after the biggest U.S. department store chain posted better-than-expected results and ...

An omni-channel focus is essentials as retail trends and consumer behavior shift in the Vaccine Economy, says CEO Jeff Gennette. As the Holiday season kicks in, US bellwether Macy’s performance is ...

Founded in 2001, FLO is one of Europe’s largest footwear retailers, currently operating in 21 countries across three continents, and employing a global staff of more than 11,000. The retailer serves ...

US retailer Kohl’s has had a bumpy ride in recent years in its attempts to find an omni-channel balance. Things are getting no better. The firm’s most recent quarterly numbers, released last week, ...

Forbes contributors publish independent expert analyses and insights. Brin is a Toronto-based contributor who covers physical retail. "The stores are critical touch points that enable that lifelong ...