The free edition allows you to have only one agent and lacks some of the email, web, SMS, and social portal support that the paid versions offer. However, it supports unlimited end-user devices.

The Web Help Desk free version includes a few different features versus SysAid, such as LDAP support. However, you’re limited to one administrator, while clients are unlimited.

Web Help Desk 5.4 is available now directly from MacsDesign Studio. Pricing for corporate customers ranges from US$3,000 to $7,500, while education/government pricing ranges from $2,000 to $5,000.

Web Help Desk 5.5 is a free upgrade for all current Web Help Desk 5.x licensees. Pricing for corporate customers runs from US$3,000 – $7,500, and for educational institutions it runs from $2,000 ...

A couple months ago I introduced the Help Desk so I could answer real questions from Inkfish readers. These aren't questions people submitted intentionally, though—they're search terms that sent ...