A powerful tool in engineering product design as well as Information Technology is what is known as the Voice of Customer (VOC) assessment [5]. While there are many different tools associated with ...

In today’s transparent world, we rarely need to make decisions in a silo. For example, on most weekends, my entire decision-making process is informed by ratings and reviews from others. If I’m going ...

Four ways company executives expect VoC to continue to evolve in the next couple of years. “Voice of the Customer (VoC)” is a terminology that surfaced nearly 20 years ago in an MIT paper. Whether ...

We all want to deliver an exceptional customer experience, but how do you know if the customer journey is aligned with their needs and expectations? How do you learn about opportunities to improve ...

Companies are increasingly relying on VoC programs to deliver better service, improve marketing efforts, improve loyalty and provide faster customer resolution. Companies are increasingly relying on ...

Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

We are passionate about customer success and that’s one of many reasons we’re honored to be named a Gartner Peer Insights Customers’ Choice for Master Data Management. Vendors placed in the ...

“Qualtrics is a Leader for the fourth time in the 2025 Gartner Magic Quadrant for Voice of the Customer, which we believe underscores our commitment to continued innovation in our products and our ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Aryaka, the leader in fully managed Cloud-First WAN solutions, today announced the company has been recognized for the second consecutive year in the Gartner Peer ...